FAQ
Twenty-five questions we answer every week.
If the answer you need isn't here, the sales desk can usually answer in one email. Try vendas@comercialgv.com.br.
Opening an account
- What is the opening order minimum?
- $350 net, mixed across any categories. There is no per-category sub-minimum.
- How fast is account approval?
- Most applications are approved the same business day. We require a valid resale certificate before invoicing without sales tax.
- Do you sell to brand-new retailers?
- Yes. We have opened many shops' first wholesale account. Tell us about your concept in the application and we will help you start small.
- Do you sell to online-only sellers?
- Selectively. We require a real, branded e-commerce site and ask that you not sell on Amazon or eBay. We do not work with drop-ship arbitrage.
Payment
- What payment methods do you accept?
- ACH (preferred), all major credit cards, and check on file. International accounts pay by wire.
- When can I move to Net 30?
- We consider Net 30 after the third successful order. We will run two trade references to confirm.
- Are there volume discounts?
- Yes, on standing seasonal programs above $5,000 per window. Talk to your rep.
Lead times
- How long does a typical order take?
- Home Décor 12–16 days, Garden 8–12, Pantry 10–14, Seasonal per program window. We ship Monday through Thursday.
- Can you rush an order?
- Yes, up to two days off the standard lead time at $48 expediting. Subject to inventory.
Freight
- How much is shipping?
- $24 flat ground under $400; free ground over $1,200 in the Continental U.S. Pallets over 200 lb ship LTL collect.
- Do you ship internationally?
- We ship to Canada and the Caribbean by quote. We do not currently handle European customs.
- Who pays for damaged-in-transit?
- We do. Send a photo within 14 days of receipt and we ship replacements at no charge.
Returns
- What is your return policy?
- Defective items are replaced or refunded. Buyer's-remorse returns are accepted within 30 days at a 15% restocking fee, freight not refunded. Pantry SKUs and seasonal program cartons are non-returnable once opened.
Drop-ship
- Do you drop-ship to my customers?
- Yes, on home décor and garden SKUs. Brown box, your packing slip, no Walker & Vine paperwork. $4 per order handling.
- Can I send a custom note in the box?
- Yes. Send the note text in the order memo; we will print it on our standard kraft card.
Private label
- Do you do private label?
- Yes on candles (144 unit min.), honey (96 jars), and tea (144 tins). We can usually shave the minimum for an existing wholesale customer.
- Lead time for private label?
- Six to eight weeks from approved artwork.
Sales tax
- Do I owe sales tax on my wholesale order?
- Not if you provide a valid resale certificate. For NC accounts that is form ST-4. We collect for orders without an exemption on file.
Catalog
- Where is the line sheet PDF?
- Open an account and we will email it. We do not publish prices publicly to protect our retail partners.
- How often does the catalog change?
- Quarterly. Seasonal programs roll on the calendar above; core SKUs are reviewed each January.
Visiting
- Can I visit the warehouse?
- Yes, by appointment Mon–Fri 8:30 a.m. – 5:00 p.m. ET. Coffee from the roaster two doors down.
- Do you have an Atlanta showroom?
- Yes. AmericasMart Bldg 2, Booth 4-D-12. Open during mart weeks and by appointment year-round.
Working with you
- Can I bring a maker to your attention?
- Please do. Email vendas@comercialgv.com.br with line sheets and a wholesale price list. We read every submission, though we cannot reply to all.
- Do you offer marketing co-op?
- Yes, on accounts over $8,000 annual. We supply photography, copy, and a quarterly social-media kit.
- Do you do EDI?
- Not yet. We pride ourselves on a human answering the phone.